Our experience with Torres Jewel Co was nothing but positive. The team provide a personal service offering and the finished product that they present is outstanding!
I utilised the services of Torres Jewel Co when designing and purchasing my fiancée’s engagement ring and then later when we purchased our wedding bands and the personal and flexible approach that the team presents is exceptional. They work to your budget and deliver on quality. We couldn’t be happier!
Nathan and Romy - Melbourne
Without knowing anything about Torres Jewel Co prior to our first meeting, we can honestly say that our experiences with Torres Jewel Co have been nothing short of fantastic. From being able to source a sapphire of a unique style (at our request) in such a short time frame, to then later providing us with impeccable service to design and produce such a unique and special engagement ring, are two examples of Torres’ terrific customer service. We dealt with numerous members of the Torres team, with each of them providing friendly and helpful service. Torres were be able to enthusiastically guide us through the engagement ring purchase process, whilst being discreet when necessary and working to particular budgets and requests. The finished product was more than we could have asked for.
Jarrod and Nadine - Melbourne
Maria, I want to thank you again for helping me create such a beautiful ring. Emma adores it, so do I, and the compliments just keep coming! It was such a great experience to work with you. Being able to design the ring, select the diamond and emerald, learn about the amazing work involved at your end, and then deliver something so personally influenced, just made it all the more special for Emma and I. Thank you again for all of your work, dedication and help in delivering the perfect engagement ring for us! Now onto the wedding bands... !
Alex and Emma - Melbourne
First I would like to say “ THANK YOU, THANK YOU, THANK YOU!!!” to the whole Torres “gang”. To start things off, I reside in Sydney, and like all men (well most). Having never even thought about marriage to a point where I needed a ring done up from scratch. It was time for me to take the next step in life. I had no idea where to start or even where to look. Everything seemed like a nightmare!! I then got in touch with Maria from Torres’ just to test the waters. Within hours She called me up to get an idea of what I wanted and what I was after. From there everything snowballe. All my DEMANDS were corresponded via email and SMS (got to love technology), and yes they met most of my demands. Few weeks down the track I flew down to confirm my stones and ring. It was exactly what I was after. I was so glad I have got in touch with the “gang”. As a family business, from the first moment you walk into to the store to months after the transaction. You will still feel apart of the Torres’ family. The only reason I would need to go back to see Torres’ would be if I ever had to re-marry. One of the things that stood out the most was, one of the team even helped me sneak the ring into my luggage while my girlfriend was with me. How can you not love these guys.
Harry - Sydney
Henry. I received simones ring today and I must say it looks amazing. I am sure you will get an email from simone after she gets it saying the same thing. I cannot begin to thank you enough for all your hard work and your understanding and patience with simone and I along the way. You have certainly made the experience a good one.. Now I just have to hope the rest of my plans work as well as this. Thanks all everyone at Torres Jewel Co Diamonds.
Simone and Garry - Brisbane
After trawling around various websites and shops I still hadn't found the perfect ring then voila, I stumbled across the Torres Jewel website and found that they could customise a ring to my exact requirements. Maria was really helpful and friendly when helping me to choose and at no point did I feel rushed into making a decision which I found really refreshing. I am very pleased with the quality of the ring and more importantly, my girlfriend loved it. Maria even helped me to plan how I would get the ring through the security gate when jetting off to the Northern Territory to propose. For me this added to the excellent service I receieved with dealing with Torres Jewel Co. I would recommend this company to anyone who wants a friendly, personal approach along with the flexibility to choose from a range of jewellery to suit your budget
Paul - Melbourne
I just wanted to quickly thank you for your outstanding customer service during the purchase of my (now) fiancés engagement ring. How could she not say yes?
I had been looking online for months at “wholesale” sites and comparing prices with standard retail shopping mall jewellers, the price difference was massive but I couldn’t quite get my head around making such an important and substantial purchase from an online store.
When I first came across your company I wasn’t sure what to expect but what I got was GREAT! I dealt with Maria from start to finish. From the first phone call, initial meeting, purchasing, getting the ring, getting the ring resized & right through to the follow up contact the whole experience has been professional, friendly and personal and most importantly it saved me THOUSANDS compared to the retail stores.
I didn’t know much about diamonds and what it all meant but when I went in to buy the ring I wasn’t pushed to choose the most expensive one available, I was given sound advice which I found to be a great service.
When the ring was too big for my future wife’s finger I contacted Maria and explained that we only had a window of three days to get the size corrected because we had a dinner coming up and future wife didn’t want to be without her new bling. She got it sorted within the tight time frame, at no additional cost and with no fuss what so ever. PERFECT FIT.
When the time comes (and it’s fast approaching) we will definitely be in to see you for our wedding bands.
Thank you again for making this such an easy experience for me.
Adam and Tosha - Melbourne
Hi Maria, All is well. We just got back from Singapore where we finalised all the wedding plans. All is set to go for an October wedding. Thanks for all your help with rings. It was a great experience working with you at all stages from selecting diamonds, ring design, and customising and fabricating additional unique jewellery pieces. We would highly recommend you to others (not to mention the fact that your cousin was on The Voice! :-))
Beven and Jennie - Melbourne
Torres Jewel Co, I would like to extend my utmost regard and appreciation; you successfully turned a daunting and somewhat emotionally terrifying task into one of excitement. Your level of service was exceptional and the personal investment in getting the right stone for us really took a load off our minds, you gave us confidence we needed. I also appreciated your candid education or more confirmation of the information I had been able to gather in making our decision. I will happily recommend your services to any and all I come across as you have a customer for life. Not that I plan to have too many engagements. I wish you the very best looking to the future. Maria, I would also like to personally thank you for your exceptional customer service and the lengths you went to in order to meet our needs. Every question or request you answered which gave me confidence and trust in dealing with you and your company. I enjoyed our conversations throughout the entire process and hope your plans work out in the future.
Rhys - Melbourne
Hi Maria, It's Sara and Ben writing to you. You made our wedding rings last year. It been a few months but we just wanted to say thank you, the ring are amazing and it is something that we will always cherish. Thanks again for all your help and the great treasure that you have given us. Until next time :)
Sara and Ben - Melbourne